How do I return an item purchased here?

Our policy on returns is simple. We want you to be happy with your purchase. Here is how it works:

We delivered the wrong item: If we sent you the wrong merchandise, then we will make good on that order. Simply call or e-mail:
Your order arrived damaged: We make every reasonable effort to ensure that your merchandise arrived undamaged. Occasionally, the contents get a bit tossed around and bruised up. In the rare case that your merchandise is dented, torn, or otherwise impaired, simply call or e-mail:
You just do not want to keep your order: It’s hard to imagine that someone would not want to keep their E-Z UP® order, but who are we to judge! If you have changed your mind, we will gladly accept your return and exchange your item for another E-Z UP® product or simply issue you a refund, subject to a 15% restocking fee plus all shipping charges. Shipping to customer and back to us is to be paid by customer. Since custom items are made-to-order, we cannot accept returns on these products. Simply call or e-mail: